24/7 Online Account Management at Your Fingertips
Secure Payment Line
New secure automated payment line - 855.864.5640
Effective March 4, we have transitioned from member service representatives taking phone payments to more secure methods.
*Please be aware, when using the secure automated payment line, members will need to set up a pin number on first use.
It's as easy as 1-2-3!
Set up your account in just a few steps. Use our Member Success Checklist to guide your way through the registration process.
Attention AutoPay Members: If you previously enrolled in AutoPay using a credit card, you will need to re-enroll after registering through MyTriCountyTX.
Register
Locate your account number and click the button to register. You must have a valid email address to register. Members previously registered through TCEC Connect will need to create a new account on MyTriCountyTX.
Get Set
Sign up for paperless billing, set up account alerts, and enroll in AutoPay. You can change these settings at any time.
All members enrolled in credit card AutoPay or paperless billing prior to March 4, 2024, will need to re-enroll in these services.
Go
Use MyTriCountyTX on your phone, tablet or other internet-enabled device to manage your account and make a payment at any time.
ATTENTION Auto Pay Members
If you were previously set up on autodraft with your credit card, you will need to enroll in Auto Pay in MyTriCountyTX to continue automatic payments.
If you were enrolled in autodraft with your checking or savings account, you will not be impacted and payments will continue to process automatically.
RE-REGISTERING ACCOUNT
- Register your account in our new MyTriCountyTX system. You can register through the Web Portal or register through our Mobile App.
- After registering your account use the web portal or mobile app to re-setup Auto Pay on your account.
AUTO PAY SETUP (WEB PORTAL)
- Log in to MyTriCountyTX web portal.
- From the home screen click on Billing & Payments menu.
- From the Billing & Payments screen click on the Auto Pay Program sub-menu.
- Click on Sign Up for Auto Pay and follow the instructions on the screen.
AUTO PAY SETUP (MOBILE APP)
- Log in to the mobile app.
- From the main screen click on Bill & Pay at the bottom of the screen.
- Tap on the Auto Pay Program sub-menu and follow the instructions on the screen.
- If you have questions or experience any issues we are here to help. You can contact us with your questions.
Register now for MyTriCountyTX for easy access to:
Alerts & Notifications: Set up custom usage notifications and other account alerts to stay in the know as you go.
Paperless Billing: Say goodbye to storing stacks of paper. Use MyTriCountyTX to sign up for paperless billing so you can access your bill at any time from anywhere.
Easy Payments: Easily pay your bill trhough MyTriCOuntyTX with just a few clicks, or sign up for AutoPay to never miss a payment.
*All members enrolled in credit card AutoPay or paperless billing prior to March 4, 2024, will need to re-enroll in these services.
FAQs: Setting Up MyTriCountyTX
You can find your account number on a billing statement.
You can also contact Member Service at 817.444.3201 for assistance.
You may choose how you receive notifications from MyTriCountyTX (email or SMS) by updating your notifications preferences.
- Log in to your MyTriCountyTX account
- Click on "Notifications"
- Click Manage Contacts to add or change email address and phone numbers
- Enter verification code to activate
- Click on Manage Notifications to set up SMS and email alerts
You can save bank account and/or credit/debit card information for future one-time payments.
On the website:
- Click My Profile
- Click on Manage My Stored Payment Accounts and follow instructions
On the app:
- Select Settings
- Select Stored Payment Accounts and follow instructions
Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize the withdraw of funds from your selected account to pay your monthly bill on the due date.
How to sign up on the website:
- Click on Billing & Payments
- Click on Auto Pay Program
- Click on Sign Up for Auto Pay and follow instructions
How to sign up on the app:
- Select Bill & Pay
- Select Auto Pay Program and follow instructions
Signing up for paperless billing is an option for your convenience; it is not required. If you do not sign up for paperless billing in MyTriCountyTX, you will continue to receive a monthly bill in your mail.
When we upgraded our systems, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.
You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail.
Here's how to change your preference to participate in paperless billing:
On the website:
- Click on My Profile
- Click on Update My Paperless Settings.
- Choose your paperless preference
On the app:
- Select Settings
- Select Paperless Billing
- Choose your paperless preference
You can view your energy use through the MyTriCountyTX web portal and mobile app.
On the website:
- Click My Usage
- Select My Usage
- then select Usage Explorer
On the app:
- Select the Energy Use icon to view your energy use.
Other Frequently Asked Questions (FAQs)
Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.
Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
Both platforms are part of our online account management system for members.
Both the web version and mobile app allow you to securely access their account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, and make payments.
The free, secure mobile app is available to download and install on mobile devices and tablets.
No. You can take advantage of all the features of MyTriCountyTX or you can use one of our other payment methods.
Yes. MyTriCountyTX shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.
The information you see in the app and on the website is shown in real-time. Energy usage is updated daily with the previous day's information.
However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.
If you do receive such communication from someone claiming to be a our employee, please report it to us.
You will be able to view your energy use on the website and app.
Get Support
If you run into any questions as you explore the features of MyTriCountyTX, we will be happy to assist you with any questions!
Phone: (817) 444-3201
Email: memberservice@tcectexas.com